Shipping policy

 

At La Caressette, we aim to ensure you receive your orders quickly and efficiently. This shipping policy outlines our shipping and delivery processes, as well as our tax collection practices.

1. Processing time

Orders are dispatched within 48 hours. Orders placed on Saturdays, Sundays or public holidays are processed on the next business day. For security reasons, first orders and orders sent to a different address may require additional verification. We may make partial shipments; this does not remove the obligation to pay for the remaining deliveries.

2. Options, carriers and delivery times

Depending on the destination and available service, parcels are sent by Colissimo or Chronopost, to a home address or pickup point when this option is offered at checkout.

  • France: 2–4 business days after dispatch.
  • European Union: 4–6 business days after dispatch.
  • Outside the European Union: timing varies by country and is shown at checkout.

Transit times are indicative and may vary by destination, carrier and time of year. Available options and charges are calculated from the delivery address and shown before the order is confirmed.

As part of our environmental approach, one gift box is provided per order, regardless of the number of items ordered.

3. Order Tracking

Once your order has been shipped, we will provide you with a tracking number so you can track your package online. You will also receive email updates on the status of your order and the estimated delivery date.

4. Delivery Issues

If you encounter any issues with the delivery of your order, please contact us immediately at contact@lacaressette.com. We will work with our carrier to resolve any issues and ensure your order is delivered as quickly as possible.

5. Delivery Restrictions

We currently do not deliver to certain countries or regions. Please check our website for the most up-to-date list of shipping restrictions.

6. Title and Risk of Loss

All items purchased on our website are shipped under a shipment contract. This means that the risk of loss and ownership for these items passes to you upon our delivery to the carrier.

For more information about our shipping policies, including rates, delivery times, and potential delays, please visit our online Customer Service page or contact us at contact@lacaressette.com.

Note: This shipping policy is provided for informational purposes only and does not constitute legal advice. You should consult with a qualified attorney to ensure your shipping policy complies with applicable laws and regulations.